EzyCerts Solutions| ServiceNow

ServiceNow-ITOM

ServiceNow ITOM (IT Operations Management) solution brings to your IT department three important aspects Service Visibility, Service Availability and Service Agility. It comes up with features like ongoing service health monitoring, prompt outage prevention, extensive failure impact analysis, cost-effective cloud resource provisioning and introduce automation to increase the pace of your service delivery.

Discovery

Service Mapping

Event Management

Orchestration

Configuration Management

Cloud Management

IT is reshaping itself with the new Digital Transformation and it is very important for organizations to keep up with the pace. They face challenges in

-> Identifying the correct way to automate the monitoring tools with IT operations.

-> Adopting the digital transformation like AI Ops to make the process more efficient

-> Enhancements required in the legacy sytems to handle the increasing number of alerts and converging them in to proper channel

-> Optimize ITOM processes to make sure your solution always stays relevant to your needs

How We can help you ?

EzyCerts Solutions offer ServiceNow services to help you Implement, Customize, Develop ServiceNow, Deploy, Upgrade Custom Apps and Modules

We will handhold you at every step of ServiceNow implementation right from the initiation till deployment to Production and Post-production support.

Customer
Engagement

Ezycerts has a highly skilled transition team that produce up-to-date documentation of the ServiceNow processes and functionalities. We identify and analyse the best process for the IT Operations Team of the customer
Our domain expertise team engage with business-area leaders to determine your needs, gain internal alignment and a budget.

Planning

Ezycerts team help you to align your business goals with the ServiceNow platform with detailed organizational planning. Our team of certified ServiceNow and ITIL professionals begins with the fact-finding sessions with key stakeholders and understand the problem areas and pain points. We help you determine best pratices for you by gainining insights of internal processes and plan for successful execution of your digital transformation.

Execution

Ezycerts team equipped with expertise in development of ServiceNow Apps, Integrations, customizations to meet your business requirements. We can help in enhancement of your existing platform functionality, as well as migration projects from legacy ITOM systems.
We outlines the overall plan for the ServiceNow project, including key milestones , defining the detailed estimates. We work in agile environment to continusously deliver in planned sprints with defined set of requirements.

Quality Assurance

Our Expert team of test engineers ensure the quality of your ServiceNow solution. With ServiceNow Automated Test Framework we can plan , create and execute test cases resally fast. Our team create a full test execution plan and thoroughly check ServiceNow functionality, integrations, performance, security, usability and data quality to help you make your solution fully comply with your requirements.